Delivery
Shipping & Returns
From our workshop in Morioka to your door — worldwide delivery with care.
International Shipping
We ship worldwide from our workshop in Morioka, Iwate Prefecture — the birthplace of Nambu ironware. All orders are carefully packaged using double-boxing with custom foam inserts to ensure your Tetsubin arrives in perfect condition.
Shipping Rates
| Standard Shipping (5–10 business days) | $15 |
| Express Shipping (3–5 business days) | $35 |
| Free Standard Shipping on orders over $150 |
Estimated Delivery Times by Region
| United States | 5–8 business days |
| Canada | 6–10 business days |
| United Kingdom & EU | 7–12 business days |
| Australia & New Zealand | 8–14 business days |
| Other Regions | 10–18 business days |
Customs & Import Duties
Import duties, taxes, and customs fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.
For US customers: Cast iron kettles from Japan are typically duty-free under the US-Japan Trade Agreement. For EU customers: VAT will be charged at your local rate upon delivery.
We recommend checking with your local customs office for specific regulations before placing your order.
Returns & Exchanges
We want you to be completely satisfied with your purchase. Each Tetsubin is a handcrafted work of art, and we stand behind the quality of every piece.
Return Policy
- 30-day return policy for unused items in original packaging
- Full refund minus shipping costs for standard returns
- Free replacement for items damaged during shipping (contact within 7 days)
- Exchange available for different sizes or patterns (subject to availability)
To initiate a return, please contact us with your order number and reason for return. We will provide you with return shipping instructions and a prepaid label where applicable.